Return Policy
At Al Shamas Classic Fabrics, customer satisfaction is our priority. We want you to shop with confidence and enjoy the quality of our fabrics and clothing. Please read our return and refund policy carefully before placing your order.
Return Policy
- Customers can request a return within 15 days of receiving their order.
- The product must be unused, unwashed, unstitched, and in its original condition.
- The product must be returned with its original packaging, tags, and any included accessories, where applicable.
- Products that have been used, washed, stitched, altered, or damaged by the customer are not eligible for return.
- Customers must contact our customer support team before sending any product back.
Refund Policy
- Once the returned product has been received and inspected, we will notify you whether your refund request has been approved.
- Approved refunds will be processed within one week (7 days) after we receive the returned product, subject to verification and payment processing.
- Refunds will be issued through an agreed payment method.
- Delivery charges may be non-refundable, except where the return is due to an incorrect, defective, or damaged product supplied by us.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Share your order details and clear pictures or videos of the issue so our team can review your request and guide you through the return or exchange process.
How to Request a Return
To request a return or refund:
- Contact our customer support team within 15 days of receiving your order.
- Provide your order number and the reason for the return.
- Share photos or videos of the product if requested.
- Wait for confirmation and instructions before shipping the product back.
Returns sent without prior approval may not be accepted.
Contact Us
For return and refund inquiries, please contact Al Shamas Classic Fabrics through our website or official customer support channels.